KIDO IT Case Database Manager

The KIDO IT Case Database Manager is a full-time position and is the lead of the Database and IT Department, a part of the senior management within KIDO. This position will keep all senior management informed on the operations of the Maamao Dibenjikewin Kanawaabajikewin (“MDK”) Database System and IT systems, including updates and training opportunities. This position requires teamwork and organizational skills to carry out case file reviews and working with others in the Database & IT Department to meet the operational requirements of KIDO to be responsive 24 hours/day year-round. 

The IT Case Database Manager is responsible for the stability and safeguarding computer, electronic devices, and cloud-based storage systems, which includes working internally and externally with a support team to ensure KIDO operations are running seamlessly. This will include ensuring the proper systems are in place to do so, including selecting appropriate service providers and managing their accounts with KIDO including responding to and addressing invoices, updates to personnel, and regular communication. Further, MDK services for KI awaashishag, oshkaadizag and dibenjikewin (children, youth and families) rely on the MDK Database system to have information readily available to coordinate services and therefore, is a priority to have all KIDO employees trained and collaboration with the KIDO Training Department will be required. The Human Resources (“HR”) Department is another department of KIDO that will require close collaboration, especially with onboarding new employees with their electronic devices (and signing-out), setting up KIDO emails, and anything else related to IT that requires the, to sign-in to an online or server platform.  

This position will carry out the KIDO vision, mission and principles, and will report to the KIDO Director. Updates to the Dibenjikewin Oganawenjikeg Opimojiketamaakeg (“DOO”) Board of KIDO will be required.

• Lead the KIDO Database and IT Department team as the manager and will be comprised of IT Data Technicians and IT Data Entry Clerks all reporting to this position as manager. 

• Ensure the KIDO Director, Assistant Directors, and all senior management are informed on the developments and operations of the MDK Database system through regular communication.
• To liaise with external MDK Database and IT supports in the design, planning and implementation of the MDK Database system, including having appropriate security safeguards. 
• To liaise with external database and IT supports on network improvements, database changes and other adjustments should be made to reflect the needs of KIDO. 
• To liaise with external database and IT supports on maintaining policies, procedures and associated training for network resource administration, appropriate use, and disaster recovery.
• To carry out the operational management of MDK by managing all assigned servers (email, printing, backups, software), manage all network hardware & equipment (routers/switches/hubs), and ensure network connectivity on all workstations.
• To practice network asset management, including maintenance of database and network component inventory and related documentation and technical specifications information.
• To perform system backups and recovery.
• To liaise with external database and IT supports to monitor and test database & network performance and provide network performance statistics and reports.
• To maintain regular contact and work together as necessary with the database development company to ensure stable operations within the network and provide updates to MDK documents.
• To keep informed on the MDK Service Desk Support operations provided by the IT Technician: Office Support, including understanding the process, be knowledgeable of decisions made, and to step-in as necessary when volumes are high and/or IT Case Manager knowledge is required.
• Be available to the KIDO Training Department, HR Department, and other KIDO Departments to provide information on IT and MDK Database developments so they can be trained.
• To assign duties, explain work methods and procedures, and provide guidance to reporting KIDO Database & IT Department employees. Delegating 
• Ensure all applicable HR and Operational policy and procedures are adhered to in the Database & IT Department, and respond to internal Department HR issues and discipline. 
• Convene meetings with for supervisors in other MDK departments should there be issues, suggestions and feedback for the case management database system.
• To receive intensive training on KIDO and its MDK Service Model.
• Must maintain confidentiality of workplace information and events, and sign an Oath of Confidentiality form.
• To travel to attend events and programming as required.
• Hours of work will be during regular KIDO office hours but will require flexibility as needed. 
• Perform other duties and responsibilities as directed by KIDO Director, with direction from the KIDO Assistant Directors and the DOO Board at times to address IT needs.

• Attainment of either a high school diploma or a combination of education and work experience resulting in similar skill is preferred; with an asset being formal education in Information Technology (“IT”), Computer Science, Information Systems, or a related field.

• A minimum of two (2) years’ experience in a network and database management position, or related technology field, is required.
• Completed and/or working towards further system certifications such as A+, Network+, MCTIP (Microsoft Certified IT Professional), or CCNA (Cisco Certified Network Associate) is an asset.
• Must be personable, professional, and reliable for attendance to work.
• Must possess good knowledge and expertise of Microsoft Excel, Word, and Outlook. 
• Must have good knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Must have working knowledge on applicable data privacy protocols, policies, and laws.
• Demonstrated patience, humility, respect, consistency, discretion and maintain confidentiality. 
• Demonstrated knowledge of KI’s distinct culture, traditions, values and principles. 
• Understand that KIDO is based on language and kayaash egwa mina ahchaako kikinohamaakewin (traditional and spiritual teachings) revitalization. 
• Demonstrated understanding that KIDO is based on love, compassion, healing and reconciliation.
• Must have working knowledge of KIDO and MDK services, with training to be provided as a thorough understanding of full scope of KIDO is required for this position. 
• Ability to communicate/understand KI language, Anishininiimowin.
• A Criminal Record Check, with a Vulnerable Sector Check, is required.
• Ability to travel as required for KIDO operations/training